Cancellation, return and withdrawal policy
The company named Athanasios Papavassiliou based in Trikala with TIN: 034962368 and distinctive title Battery Shop, hereinafter referred to as “BatteryShop”.
1) Order Cancellation
The user / customer of the website has the right to cancel the order at any time before sending it. If the payment has been made by the user / customer by credit card or deposit at the Bank, BatteryShop undertakes to return the entire amount in full within 7 working days. Bank charges that may arise will be borne exclusively by the user / customer of the website.
2) Return of products
The return of the products is done within 7 calendar days from the receipt of the goods. A necessary condition for the return of the product is that it is in excellent condition and has not been used as well as that its packaging is intact. Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects to deadline of seven (7) calendar days from the receipt of the item while in case of expiration of this deadline he loses all relevant rights.
If for any reason your order is not delivered and in case the shipping method you have chosen is ELTA or ACS Courier, then our company assumes full responsibility and your order will be fulfilled without any additional charge.
3) Right of withdrawal from the customer
From the submission of the online order, the customer is entitled to withdraw from the sale within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (in the case of products) .
This withdrawal does not have to have a specific reason and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all the accessories, the accompanying forms and its packaging. in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing via email to the email addresses of the respective stores, stating the order code. BatteryShop is obliged to send a confirmation of receipt of withdrawal statement as soon as it receives the request.
Following the withdrawal statement, BatteryShop reimburses the price received for that order in the same manner in which the order was placed. The return will be made within fourteen (14) working days of both the product and the price.
Delivery costs are not refundable only if the customer has chosen a delivery method other than the cheapest standard delivery method offered by BatteryShop.
In addition, the customer is obliged to return the products within 14 calendar days from the day on which he notified the withdrawal.
The customer is liable to indemnify the company if he made use other than that necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. BatteryShop is entitled to agree with the customer on the amount of compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.
The Right of Withdrawal Does not apply:
In cases where the products have been used. Use of a product is recommended, for example: installation or commissioning.
In cases where the products have been manufactured according to the specifications set by you as a buyer or according to your personal requirements and personalizations or which by their nature are impossible to return by shipment. It is pointed out that the products that are personalized with the registration of the device (registration) by you after their delivery to you fall under the exemption from withdrawal, such as e.g. registration of a mobile device, etc.
In cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons.